Information for Tenants & Service Users
Your Rights and Responsibilities
Our responsibilities are laid down in law or guided by good practice.
We must...
- Respect your privacy.
- Keep the structure and outside of your home in good condition
- Repair fixtures and fittings inside your home
- Make sure the water, electricity and gas are supplied safely
- Repair and maintain shared areas such as landings, stairways and communal entrances
- Undertake regular checks of the building in order to identify problems promptly
- Consult you on matters concerning the accommodation, services and support you receive from us.
Your responsibilities are fully outlined within your tenancy or licence agreement. This includes:
You must...
- Ensure that you, and anyone visiting you, behave responsibly both in and around your property (not causing a nuisance, disturbance or damage)
- Report any repairs that need doing as soon as you can
- Allow the Association access to your property in an emergency or to carry out repairs
- In shared accommodation, allow staff access to your flat in order to carry out Health & Safety Checks
- Allow contractors access on request to carry out checks and servicing on your appliances and fixtures.
