Information for Tenants & Service Users

Providing specialist support services and involvement opportunities for our Service Users  

Learning Development Service

The Learning Development team provides service users with a high quality training and education service. The team also increases service users' awareness of the services and opportunities available.

How the team works with service users:

  • Referrals will only be accepted from the Keyworker.
  • Appointments with service users will be made within 5 working days of receiving the referral form from the Keyworker.
  • Individual service users will be supported for a 6 week period. At the end of this period, the service user, their Keyworker and a member of the Learning & Development team will review how the support has impacted on the service user.
  • The Learning Development ServicekeepInformation Sheets and other relevant information in SU files. This information is regularly updated.

Service User Involvement

The Specialist Services team:

  • Produce promotional and informativematerial for service users and external stakeholders such as leaflets, posters, booklets, Tenants' Handbook etc.
  • Facilitate Service User Advisory Panel & the Maintenance Advisory Panel and attend regular service user project meetings to inform service users of our activities
  • Promote religious and cultural festivals
  • Organise training for service users 
  • Develop and undertake service users satisfaction surveys and produce reports on the results.