Information for Tenants & Service Users

Resettlement Support

We provide service users with the following resettlement support:

  • Assessment of housing need
  • Support required to move on to independent accommodation
  • Support during and after the move for an agreed period (usually no more than 3-6 months)
  • Linking service users with appropriate support services and referral to tenancy sustainment services if needed

Move-on Options Available

We are committed to working with all service users to explore a range of rehousing and resettlement options.  Options include being rehoused through a rent deposit scheme, supported housing, shared accommodation and sometimes (although more difficult to obtain) permanent self-contained local authority or housing association flats.  

It's Your Move

Supported by Broadway, we run regular pre-tenancy training programmes, ‘It's your Move' that address a range of issues that can lead to tenancy breakdown. Helping service users to prepare and manage the practical and emotional challenges of independent living is a central theme of It's Your Move.


Service users benefit from attending the workshops by:

Learning new skills and knowledge to help them prepare for and manage a tenancy, including;

  • Knowing what to do, how and when
  • Knowing where to access appropriate services and get help and support
  • Meeting people in a similar situation and sharing experiences in a group setting.
  • Receiving practical information and hand-outs in a folder that can be kept to refer to at a later date.