Information for Tenants & Service Users


The purpose of key working is to establish a joint relationship based on trust. This allows service users to identify their  support needs with their key worker and agree an action plan to address these needs.

This package of support will be reviewed regularly by the key worker and the service user and adjusted as necessary.

Once you have signed up to the service you will be offered key work sessions within one month.  

Shared Action Plan

The Shared Action Plan is the means by which support services are identified and delivered to you, the service user.

It is our policy that all shared action plans should be signed by both the key worker and the service user and a copy of the document  is given to you.

Risk Assessments

Risk Assessments are used to ensure that any known risks are identified and managed. This assessment includes areas such as vulnerability to abuse.