• PRHA Tenants
• Your Support
• Involvement & Participation
  • Customer Care Standards
  • Specialist Services Team
• The Sky's the Limit
• Complaints & Anti-Social Behaviour
• General Information
• Contact Numbers

Information for Tenants & Service Users

Customer Care standards  

The Association has a Service User Participation Strategy that sets out our vision for involving and consulting with all our service users.  We also have a set of customer care standards that have been developed by service users:

• We aim to ensure that all staff and volunteers will be good at their jobs, approachable, friendy and caring.

• All our properties will be clean and kept in good condition.

• All service users will be treated with respect.

• We will listen to your views.

• We will help you to use and develop your skills & meet your goals.

• We will deal with all complaints promptly.

• You will be given the opportunity to be involved in how your service, PRHA and Kipper are run.

• We will treat all information about you confidentially. We will tell you who else can have this information.

• We will offer access to support services that meet your needs.