Information for Tenants & Service Users

Customer Care standards  

The Association has a Service User Participation Strategy that sets out our vision for involving and consulting with all our service users.  We also have a set of customer care standards that have been developed by service users:


  • We aim to ensure that all staff and volunteers will be good at their jobs, approachable, friendy and caring.
  • All our properties will be clean and kept in good condition.

  • All service users will be treated with respect.

  • We will listen to your views.

  • We will help you to use and develop your skills & meet your goals.

  • We will deal with all complaints promptly.

  • You will be given the opportunity to be involved in how your service, PRHA and Kipper are run.

  • We will treat all information about you confidentially. We will tell you who else can have this information.

  • We will offer access to support services that meet your needs.