Information for Tenants & Service Users



Summary of policy

All personal information provided by our service users (or third parties) to our staff is confidential to the organisation.

All our staff have a responsibility to maintain service users' confidentiality - staff should exercise reasonable care in doing so.  This will include:

  • keeping written records secure
  • not disclosing information to third parties without the service user's permission (other than where there are risk management issues)
  • exercising care and caution when discussing work both at work and out of work - for example ensuring comments about named service users are not made where they may be overheard.


Personal, confidential information should be shared within the Association on a need to know basis.